Frequently Asked Questions
Is it safe?
We follow stringent International standards in safety and hygiene in the preparation of our products.
Will my privacy be respected?
Your privacy is of prime concern and will be given maximum priority. Your order will be shipped to you in discreet plain packages and follows International regulations that are the norm in the shipping industry.
What is the guarantee policy?
Tugrug Energy LLC is backed with a 100% money back guarantee. If, in any of the unlikely event, you are unhappy with your purchase or the performance of Tugrug Energy LLC, simply return it within 21 days for a full refund of the product purchase price (excluding shipping & handling charges). Contact our support department if you need to return your order or if there is any problems.
How do I order?
Ordering online is simple and convenient. All you have to do is click the ‘Add To Cart’ link to be taken to a page which displays the quantity of the order which you would like to place. After validating your order with the quantity that you would require, you will be redirected to a 100% secure order form in which you can safely ﬁll in the necessary details required to complete the transaction.
Is it safe to use my credit card online?
Absolutely! We have employed a top online security system that is powered by an efﬁcient SSL 256-bit symmetric key encryption system. This ensures that all your transactions and information are protected and kept conﬁdential. This makes shopping with us safer than at a supermarket or restaurant!
What types of payments do you accept?
We accept all major credit cards including Visa and MasterCard.
How fast will I receive the product and how much would it cost?
We currently offer a worldwide service with 2 shipping options:
- AirMail ($14.97). It usually takes 2-3 weeks for your order to be delivered.
- EMS Courier Delivery's ($32.97) waiting period is 3-8 business days. Please be notiﬁed that EMS is unavailable in several countries.
If you can not choose EMS as your shipping method, that means that it is unavailable in your country.
Attention! We don't ship to the following countries: Cuba, Iran, North Korea, Sudan, Syria, Pakistan, Iraq, Algeria, Nigeria, Oman, Palestine, Bahrain, Qatar, Saudi Arabia, Lebanon, Libya. Unfortunately, the delivery can take a little longer because of the delay at customs, which doesn't depend on our delivery service. That's why we can't guarantee, that you will receive your order in time. The package may be also delivered earlier. All cases for devices on our site are available to be shipped to you immediately. Our goal is to process all orders within 24 hours of receipt. We'll do our best to pack and ship an order promptly . You will get an automatic e-mail notiﬁcation once your order is approved. We will do everything for in-time delivery. If there is a problem with the delivery of your order, be sure we will do our best to solve the problem. Our Customer Care Specialists are happy to help you with any question you may have. Please feel free to contact us.
Do you have customer support?
Our customer support staff is a bunch of highly professional and dedicated individuals. They look forward to answering your queries in the best and quickest manner possible. Do not hesitate to get in touch with our agents for any query that you may have, big or small.